Shannon's Journal, Volume 3

[Shannon]

Please be aware that my previous statement that our refund policy was that you get a refund within 60 days of an upgrade, and it will be free, was in error.  I remembered it incorrectly.  Our refund policy on upgrades  is as follows:

17. If we publish a new version of a program within 30 (thirty) days of your purchase of that program's immediately previous version, you are eligible for a free upgrade if the two programs are the same price, or an upgrade at the difference of their prices if they are not. For example, you purchase Overcoming Fear v2 on April 12th, 2021.  We then release Overcoming Fear version 3.0 within 30 days of that purchase.  In that case, you would be eligible to request an upgrade.  If the price of v3 is equal to or less than the price of v2, then you would get a free upgrade.  If the price of v3 is more than v2, you would be eligible to upgrade for only the difference in their prices.

Because the error was on my part, those of you who upgraded to X4A-1511 because you purchased X4A-1000 within 60 days of me publishing it (instead of 30) and got it for free (instead of paying the $150 difference in prices) will not be asked for anything.  I accept responsibility for my mistake, and you got a deal as a result.  But moving forward, this is the policy.

Also note that there have been changes to our refund policy, so it is worth your time to go back and read it again.