I had the problem fixed and the program updated in the store within 4 hours of getting home and seeing that there was a problem.
But I'll point out something for you consider, Raka.
Let's imagine me and another subliminals producer. We are both human. We both have hundreds of titles available for purchase. We both make a mistake in one of them.
There's an error in one of the programs. Someone finds the one in mine, and I publicly acknowledge it, and then fix it and send out free copies for replacement. (As always.)
For the other producer... would anyone even find the error? That is questionable, but let's say someone finds an error. Would they admit to a mistake, or make up some excuse and sweep it under the rug? Would they even fix it? You can't know, because they don't deal publicly with these things.
The difference here is, one of us is facing the truth, fixing the problem and improving the situation. My programs get better every time someone finds an error because I fix it and replace the faulty program with the new one.
But with other producers, who typically have 2-3 times as many titles available, do you really think they don't make mistakes? On the contrary, if they have 2-3 times more titles they would have 2-3 times as many errors in the same number of words - and that's if they're only making a mistake as rarely as I do and IF they are actually scripting the program properly in the first place. Do they spend as much time and effort preventing errors going out as I do? You can't know for sure, but I'd be willing to bet that almost nobody else spends as much time on that as I do.
So basically, what it comes down to is, I don't try to hide or cover up my mistakes. I acknowledge them, fix them, and move on. You can see it when I make a mistake. But when someone else makes a mistake, you can't necessarily know it, see it, or know whether they know it or have fixed it or even care. So the result is, you see my mistakes. You don't see the mistakes of others. That gives the appearance that I make more mistakes, when in reality, it's unlikely that I make as many. You just can't see the mistakes and how they are dealt with for other producers. You don't know.
Another factor to consider is that my competitors typically have a script that is 10 statements long, and very simple. Between three and seven words per statement. I, on the other hand, use scripts that are as long and complex as they need to be in order to get the job done right. Is it easier to make mistakes with more words and more complex statements? Yes. And yet still, it is a very rare event that a mistake is discovered in one of my scripts.
Arguably, then, my scripts get more scrutiny than theirs, have FEWER errors per word count, and they also are improved constantly both because mistakes are fixed and because I am constantly doing research and development.
So it boils down to whether you want to deal with the comfortable illusion that my competitors make fewer mistakes than I do, or the truth that I make mistakes on rare occasions, but I deal with them immediately, and you know what's going on and what to expect when I make a mistake.
But I'll point out something for you consider, Raka.
Let's imagine me and another subliminals producer. We are both human. We both have hundreds of titles available for purchase. We both make a mistake in one of them.
There's an error in one of the programs. Someone finds the one in mine, and I publicly acknowledge it, and then fix it and send out free copies for replacement. (As always.)
For the other producer... would anyone even find the error? That is questionable, but let's say someone finds an error. Would they admit to a mistake, or make up some excuse and sweep it under the rug? Would they even fix it? You can't know, because they don't deal publicly with these things.
The difference here is, one of us is facing the truth, fixing the problem and improving the situation. My programs get better every time someone finds an error because I fix it and replace the faulty program with the new one.
But with other producers, who typically have 2-3 times as many titles available, do you really think they don't make mistakes? On the contrary, if they have 2-3 times more titles they would have 2-3 times as many errors in the same number of words - and that's if they're only making a mistake as rarely as I do and IF they are actually scripting the program properly in the first place. Do they spend as much time and effort preventing errors going out as I do? You can't know for sure, but I'd be willing to bet that almost nobody else spends as much time on that as I do.
So basically, what it comes down to is, I don't try to hide or cover up my mistakes. I acknowledge them, fix them, and move on. You can see it when I make a mistake. But when someone else makes a mistake, you can't necessarily know it, see it, or know whether they know it or have fixed it or even care. So the result is, you see my mistakes. You don't see the mistakes of others. That gives the appearance that I make more mistakes, when in reality, it's unlikely that I make as many. You just can't see the mistakes and how they are dealt with for other producers. You don't know.
Another factor to consider is that my competitors typically have a script that is 10 statements long, and very simple. Between three and seven words per statement. I, on the other hand, use scripts that are as long and complex as they need to be in order to get the job done right. Is it easier to make mistakes with more words and more complex statements? Yes. And yet still, it is a very rare event that a mistake is discovered in one of my scripts.
Arguably, then, my scripts get more scrutiny than theirs, have FEWER errors per word count, and they also are improved constantly both because mistakes are fixed and because I am constantly doing research and development.
So it boils down to whether you want to deal with the comfortable illusion that my competitors make fewer mistakes than I do, or the truth that I make mistakes on rare occasions, but I deal with them immediately, and you know what's going on and what to expect when I make a mistake.
Subliminal Audio Specialist & Administrator
The scientist has a question to find an answer for. The pseudo-scientist has an answer to find a question for. ~ "Failure is the path of least persistence." - Chinese Fortune Cookie ~ Logic left. Emotion right. But thinking, straight ahead. ~ Sperate supra omnia in valorem. (The value of trust is above all else.) ~ Meowsomeness!
The scientist has a question to find an answer for. The pseudo-scientist has an answer to find a question for. ~ "Failure is the path of least persistence." - Chinese Fortune Cookie ~ Logic left. Emotion right. But thinking, straight ahead. ~ Sperate supra omnia in valorem. (The value of trust is above all else.) ~ Meowsomeness!