Shannon's Journal Discussion Volume 3

[Shannon]

Hi @Shannon

Sorry for bringing this up the forum, but I'm up on my toes since Monday trying to solve this through email with Ben to no avail.

Iv'e purchased AM6 in the sale for $90 which I have no plans running, but naively thought was a great bargain to save up 50% on the upcoming AM7 - which obviously is not the case.

I haven't downloaded any of the files and told Ben he can verify this, to which he replied to check the refund policy. I checked and there's nothing mentioning about not downloading the files, so I wrote to him about this 24 hours ago and to consult you about the situation to which I haven't received any reply. I'm not even sure why there's a problem when no single file has been downloaded!

I’n having the exact same problem. Seems unfair not to offer a refund or even a useable store credit when we havent downloaded the files...

Not that I mind too much as its supporting Shannons work, but seems kind of unfair. Ehat other companys dont let you return something you havent even opened?

AM6 came out years ago. AM7 will most likely be out in 2020. So you'll have to forgive me for forgetting that 50% off of AM7 thing if you purchase AM6 and not specifying that.

But how do you guys expect us to stay in business? It seems like nothing is good enough. We give some of the biggest discounts in the world during our sales (up to 90% off!). Seriously, you thought you were going to get AM6 at $90 and then get half off of AM7?

If AM7 is priced at the ~$1800 I am currently estimating it, that means you expected to get 82% off AM6 ($410 off!) and then turn around and save 50% on AM7 (another ~$900 off!) because of it. Really? That's not even remotely reasonable.

How about I offer you the option of paying for the rest of the non-sale price and you remain eligible for the discount on AM7, since you will have to buy it at full price anyway to get that. The whole point of offering that 50% off on an upgrade was to give you an incentive to buy the upgrade. What you're trying to do here is just blatantly taking advantage of us, which is not how you keep a business in business.

Shannon, I already said it was naive of me thinking a 50% off discount will apply for AM7. What I saw as a bargain you saw as taking advantage. Sorry for that anyways. It was a mistake.

But how do you guys expect us to stay in business? It seems like nothing is good enough

How is refunding an undownloaded product put you out of business? I'm not sure I understand. I would love to take your offer but unfortunately I can't afford to pay extra $400 right now, and I always thought AM7 will cost $1000 not $1800. If a refund is so much of a problem, a store credit will do and you can remove the download links of the AM6.

Again, sorry for all the trouble.

You're not seeing how this is actually going down.

You get a huge discount on AM6, and then expect a huge discount on AM7. That cuts our profits by a huge amount, which is not going to help us stay in business. It's not cheap to keep this business going. Especially with the amount of people we have scamming us by playing PayPal games, trying to snipe the sale with automated software, and so forth. You may not see how much money we lose to stuff like that, but it's not a small amount. And really if you think about it, getting a huge discount for AM6 and then expecting another one for AM7 is clearly taking advantage, not a bargain.

And then you're expecting a refund when the refund policy clearly states that you don't have eligibility for a refund unless you have used the product fully according to the instructions, and it did not work for you. Here's another place where we lose, because if I give you a refund, then we are making an exception, and then everyone wants one. At that point, we are once again losing money to those who find it convenient to just get a refund instead of actually paying for the program. And there are plenty of them, too.

So what I'm offering you is, if you want the discount on AM7, you have to have paid full price for AM6. Since you are going to either get a refund and then pay the full price all at once, or pay the difference before you get a discount on AM7, it makes sense to me that we just say that when you're ready, you just pay the difference between what you paid on sale, and the rest of what the full price for AM6 is, and then you're eligible for the discount. Then I'm not making an exception, you get the discount, and I never said you have to pay the difference right this minute. You can do that when you're ready.

Ultimately, I'm interested in keeping us in business, but I also want our customers to be happy. So you tell me, what better is there to offer you than what I am offering you?

And this applies to everyone who bought AM16/SM/WM on this sale. If you want the discount when the 6G version comes out, just pay the difference between the sale price and the full price, and you'll be eligible for the discount on the 6G version.

As for the price of AM7, I am estimating that 6G will be about $300 per stage. So if we follow previous canon, the six stage set will be 6 stages +1 and you will get all 7 stages for the price of 6 if you buy them all at once, or you will get each one separately and pay for all 7. And you can get the 50% discount either way, if you are eligible.

Either way, the only way to get a discount on AM6 and AM7 is if you purchased AM5 to get a discount on AM6.

That seems perfectly reasonable to me.