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Title: shielding and health
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#15
(03-17-2020, 09:31 AM)Shannon Wrote: We are neither interested in being scammed or taking advantage of you all.  The reason I did not enshrine a "no refunds on upgrade" rule in the refund policy is that when I thought about it, it isn't that simple.  What seems most reasonable to me is something like this: for any copy of a program purchased X number of weeks before the upgrade, you can apply Y amount of the purchase price of the old version to a discount for the upgrade.

I don't know if we can do multiple options with or without refund option, but I would rather not have no refund option.  I'm thinking 2-4 weeks before the release of the new program, and the discount would be the price of the older version, or maybe 90 or 80% of it.  The middle ground would be 3 weeks, and 90% of the older program's price as the upgrade discount.  Thoughts?

Sorry, maybe I wasn't clear. I didn't mean that somebody gets scammed or something like that.

It was more meant like a choice:
Option (a) "you get 25 percent discount, because you already own the former product and we appreciate your trust in our product series"
Option (b) "you get 40 percent discount, because you already own the former product and we appreciate your trust in our product series. with choosing the extra 15 percent off you also choose to have no refund option for this product."

The percentages are of course open to be changed how you would like them.
But if I as a product owner of the previous edition don't get any discount on the product that comes out later on, I'm not happy. This does not in any way mean that I would not call it fair. There was a price and I chose to pay it. Then there is another follow up product and I don't get any discount if I already paid the development by buying the previous product. If it continues to be like this, I won't buy into products until I'm completely sure they work for 90% of people.

Option B is not there to make you lose money, it is there to have money to plan, this income is then fixed and in "no refund"-area.

Also making these options available for like the first 14 days of a new product launch will bring customers in and choose fast. There is no "I still have a discount code here since x months or years", it is a quick time where people buy with discount or not. It is a time where nobody knows yet how it performs, but people who have trust in you and want to support you can do that.

I hope this time I explained it better. I don't want you to lose or the customers to lose, I want it to be a good experience for all of us. It is also not about right and wrong, just about options. You can think about it, it's no hurry. Just wanted to help and bring ideas.
 
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#16
I appreciate your input. Thanks for taking the time to explain it further. I'll think on it.
Subliminal Audio Specialist & Administrator

The scientist has a question to find an answer for. The pseudo-scientist has an answer to find a question for. ~ "Failure is the path of least persistence." - Chinese Fortune Cookie ~ Logic left. Emotion right. But thinking, straight ahead. ~ Sperate supra omnia in valorem. (The value of trust is above all else.) ~ Meowsomeness!
 
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#17
I’m not so much into the discussion about discounts and free upgrades for the new MIR version, because it doesn’t seem appropriate for a program that came out a long time ago.

But there is something else I’d like to know – the approximate price of the new version.
And: Will 2.1 still be available after the release of 3?

Because: Let’s assume the new features will raise the cost a lot (I have absolutely no idea what that means, but the improvement of the sub itself seems to be huge), and at the same time 2.1 will not be available anymore, then I might be left without any buying option for the moment …?
 
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#18
(03-24-2020, 10:14 PM)marykate Wrote: I’m not so much into the discussion about discounts and free upgrades for the new MIR version, because it doesn’t seem appropriate for a program that came out a long time ago.

But there is something else I’d like to know – the approximate price of the new version.
And: Will 2.1 still be available after the release of 3?

Because: Let’s assume the new features will raise the cost a lot (I have absolutely no idea what that means, but the improvement of the sub itself seems to be huge), and at the same time 2.1 will not be available anymore, then I might be left without any buying option for the moment …?

Older versions of products are generally replaced.  

MIR 2.1 is a 5.5G sub, and is therefore priced at the 5.5G price of $114.95.  

MIR 3.0 will be 5.75G.  Shannon has not yet increased the price for 5.75G from $114.95, so the price would be the same (unless he raises the price of 5.75G beforehand).
 
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#19
(03-25-2020, 05:28 AM)RTBoss Wrote:
(03-24-2020, 10:14 PM)marykate Wrote: I’m not so much into the discussion about discounts and free upgrades for the new MIR version, because it doesn’t seem appropriate for a program that came out a long time ago.

But there is something else I’d like to know – the approximate price of the new version.
And: Will 2.1 still be available after the release of 3?

Because: Let’s assume the new features will raise the cost a lot (I have absolutely no idea what that means, but the improvement of the sub itself seems to be huge), and at the same time 2.1 will not be available anymore, then I might be left without any buying option for the moment …?

Older versions of products are generally replaced.  

MIR 2.1 is a 5.5G sub, and is therefore priced at the 5.5G price of $114.95.  

MIR 3.0 will be 5.75G.  Shannon has not yet increased the price for 5.75G from $114.95, so the price would be the same (unless he raises the price of 5.75G beforehand).

Right now is not the time to be raising prices.  So MIR 3.0 will be released at $114.95 a copy, and when things are favorable, then I will deal with price changes.  Since v2.1 is so much less advanced, and the same price, why would people want it after v3 is released?  The only point for keeping it is, "We know what it can and cannot do."  

So since the price isn't going up, and the program has gotten so much more advanced, powerful, complex, capable... I don't see a reason to keep v2.1 available after 3.0 is released.
Subliminal Audio Specialist & Administrator

The scientist has a question to find an answer for. The pseudo-scientist has an answer to find a question for. ~ "Failure is the path of least persistence." - Chinese Fortune Cookie ~ Logic left. Emotion right. But thinking, straight ahead. ~ Sperate supra omnia in valorem. (The value of trust is above all else.) ~ Meowsomeness!
 
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