04-01-2024, 05:17 PM
Hey sorry to hear you're having issues. Ben and Shannon will sort out how to best help you when they're online. In the meantime,
I recommend first playing around in Paypal settings or contact customer support about why you're not able to add funds, and have them fix your number.
You can also try to cancel your subscription and re-order.
A couple notes:
-- You don't need to have a paypal balance for a payment to go through. Paypal, by default, will take from the connected bank account or debit card on file (assuming the connected account has funds)
-- You mentioned you're not able to add money to your paypal account? This makes me think Paypal wasnt able to take money from your connected bank to complete the transaction
-- The SMS issue (sending to your old number even though you updated it) indicates a mismatch issue with Paypal, and also a security risk since someone else is getting your 2fa code
I recommend first playing around in Paypal settings or contact customer support about why you're not able to add funds, and have them fix your number.
You can also try to cancel your subscription and re-order.
A couple notes:
-- You don't need to have a paypal balance for a payment to go through. Paypal, by default, will take from the connected bank account or debit card on file (assuming the connected account has funds)
-- You mentioned you're not able to add money to your paypal account? This makes me think Paypal wasnt able to take money from your connected bank to complete the transaction
-- The SMS issue (sending to your old number even though you updated it) indicates a mismatch issue with Paypal, and also a security risk since someone else is getting your 2fa code
