Can you send an email to the backend with your details?
As for the limit, we're happy to reset limits, but it's there to keep people taking advantage of it and constantly taking up bandwidth.. but for example how fair is it say if you order something and 5 years later still expect the download? I've provided access in some cases like that, but I bet not many sites would actually do that. The only time i've refused it is somebody wanting to constantly download files like every 1 or 2 months of the same program quite alot, more than it makes sense for somebody to.
As for the limit, we're happy to reset limits, but it's there to keep people taking advantage of it and constantly taking up bandwidth.. but for example how fair is it say if you order something and 5 years later still expect the download? I've provided access in some cases like that, but I bet not many sites would actually do that. The only time i've refused it is somebody wanting to constantly download files like every 1 or 2 months of the same program quite alot, more than it makes sense for somebody to.
