03-13-2019, 08:53 AM
3rd day 3rd cycle
Today was another interesting day as it is a day which I'd name it as "complain day."
From the early morning I saw a person complaining about a wrong instruction that the person got, which the person was completely mistaken. (She insisted that she got an instruction from a male employee, but there was no male employee at that time in that station!)
I also got another complainer, which it wasn't exactly my fault, as someone on the phone gave a wrong instruction. And of course, I almost go to my resort, whenever someone complains, which is that I also blame the gov employee with the complaining citizen. For instance, the complainer was basically telling me, can't I not do the checking at my end? (Basically the situation was that the person didn't bring the required paperwork for verification process. Technically, we should be able to check the person using the database, but in reality, I can't check it for several reasons. 1st, I'm not an official gov employee that I am not granted any access to database that has sensitive information. (This in itself is a problem, which is that I am given a work, which in theory, and in common sense, requires having access to database that has personal information.) 2nd, because of the privacy law, even the gov employees would not have the easy access to the database/personal information. 3rd, there is also a lack of common database that needs to be established. (For my work specifically.)) I explained my situation, and after that passing on to my usual last resort strategy worked pretty well. The person didn't seem totally satisfied, but she got what she wanted, and seemed to have become more content than when she was complaining.
Then there was a 3rd complainer. Not to me, but this person, from what I heard, came in drunk. He was on a social welfare, and a gov employee was opening the his log/history. Meanwhile, he was sitting in front of another employee (not the gov worker, but a helper hired by the office), and the guy was basically complaining about waiting. (He was waiting for only a few minutes.) Then he just took off.
Weird day, as we don't usually have that many complainers in one day. Who know there could have been more, but I can't know as I needed to leave the office in the afternoon for an education for conscripts like me. (Sadly, the education is not of high value.)
I went with another conscript, and we figured out that the they (the educators) pretty much expected us to go home after the education. (It basically ends a little bit earlier than usual work time.) On the other hand, the office folks expected us to return and clean up. (Usual duty.) The other conscript basically explained and complained, and eventually got the permission to leave early.
What a day today was. A complain day.
Though today was an interesting day as there was too much complain, I don't know how to reflect this with regard to LTU.
Today was another interesting day as it is a day which I'd name it as "complain day."
From the early morning I saw a person complaining about a wrong instruction that the person got, which the person was completely mistaken. (She insisted that she got an instruction from a male employee, but there was no male employee at that time in that station!)
I also got another complainer, which it wasn't exactly my fault, as someone on the phone gave a wrong instruction. And of course, I almost go to my resort, whenever someone complains, which is that I also blame the gov employee with the complaining citizen. For instance, the complainer was basically telling me, can't I not do the checking at my end? (Basically the situation was that the person didn't bring the required paperwork for verification process. Technically, we should be able to check the person using the database, but in reality, I can't check it for several reasons. 1st, I'm not an official gov employee that I am not granted any access to database that has sensitive information. (This in itself is a problem, which is that I am given a work, which in theory, and in common sense, requires having access to database that has personal information.) 2nd, because of the privacy law, even the gov employees would not have the easy access to the database/personal information. 3rd, there is also a lack of common database that needs to be established. (For my work specifically.)) I explained my situation, and after that passing on to my usual last resort strategy worked pretty well. The person didn't seem totally satisfied, but she got what she wanted, and seemed to have become more content than when she was complaining.
Then there was a 3rd complainer. Not to me, but this person, from what I heard, came in drunk. He was on a social welfare, and a gov employee was opening the his log/history. Meanwhile, he was sitting in front of another employee (not the gov worker, but a helper hired by the office), and the guy was basically complaining about waiting. (He was waiting for only a few minutes.) Then he just took off.
Weird day, as we don't usually have that many complainers in one day. Who know there could have been more, but I can't know as I needed to leave the office in the afternoon for an education for conscripts like me. (Sadly, the education is not of high value.)
I went with another conscript, and we figured out that the they (the educators) pretty much expected us to go home after the education. (It basically ends a little bit earlier than usual work time.) On the other hand, the office folks expected us to return and clean up. (Usual duty.) The other conscript basically explained and complained, and eventually got the permission to leave early.
What a day today was. A complain day.
Though today was an interesting day as there was too much complain, I don't know how to reflect this with regard to LTU.
