03-07-2013, 08:59 AM
I think y'all are talking at each other and not to each other.
Darth: Shannon wants to receive the criticism constructively. "Hey man, I tried this and it didn't work for me. Here is what happened." and Shannon will engage you to see what you experienced and use that to improve the product in any way he can. He will also make corrections, if he thinks you are misunderstanding or incorrect on something, in addition to suggestions on how to proceed. If following his suggestions doesn't work for you, make use of the satisfaction guarantee and get your money back. If you want more from him, state clearly what you want.
Shannon: I think that Darth is interpreting what you're saying as "Shannon is right and Darth is wrong", which isn't working. I see this as you being too terse in your responses. I don't believe that he is hearing what you are trying to say.
Darth: Shannon wants to receive the criticism constructively. "Hey man, I tried this and it didn't work for me. Here is what happened." and Shannon will engage you to see what you experienced and use that to improve the product in any way he can. He will also make corrections, if he thinks you are misunderstanding or incorrect on something, in addition to suggestions on how to proceed. If following his suggestions doesn't work for you, make use of the satisfaction guarantee and get your money back. If you want more from him, state clearly what you want.
Shannon: I think that Darth is interpreting what you're saying as "Shannon is right and Darth is wrong", which isn't working. I see this as you being too terse in your responses. I don't believe that he is hearing what you are trying to say.
Fear is a liar.
There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self. -- Ernest Hemingway
There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self. -- Ernest Hemingway