08-20-2020, 05:23 PM
(03-17-2020, 09:31 AM)Shannon Wrote: We are neither interested in being scammed or taking advantage of you all. The reason I did not enshrine a "no refunds on upgrade" rule in the refund policy is that when I thought about it, it isn't that simple. What seems most reasonable to me is something like this: for any copy of a program purchased X number of weeks before the upgrade, you can apply Y amount of the purchase price of the old version to a discount for the upgrade.
I don't know if we can do multiple options with or without refund option, but I would rather not have no refund option. I'm thinking 2-4 weeks before the release of the new program, and the discount would be the price of the older version, or maybe 90 or 80% of it. The middle ground would be 3 weeks, and 90% of the older program's price as the upgrade discount. Thoughts?
I think it’s perfect. I also think it should be 100%. You just announced it will be published for sure within weeks. You make the sale now and the customer gets to use the older sub for free for a few weeks, “losing” no money at the time of upgrading. Win win.