01-30-2021, 03:16 PM
And I think that's a lot of where I'd gotten tripped up. What I'd seemingly identified as the auto-config communicates very differently (more directly and predictively) than the methods and timing already/previously in use by my instincts (more indirectly and real-time).
Thanks to your explanation, I now understand that these two distinct messaging methods were coming from the same source, like a voicemail message behaving very differently than a text message. Their function, intention, and medium create inherent differences, and those differences would naturally lead to respective deviation between the "interfaces" -- even if the underlying message had been been nearly identical.
Even if that weren't the case, I've been taught repeatedly by the reactions of co-workers that it's often easier for someone to continue to relate to a familiar interface than a new interface, even if the newer interface is simpler, clearer, more expeditious, and more objectively intuitive than the older one.
Encountering confusion while acclimating to a new tool, even if the new tool is more useful or powerful, isn't terribly unexpected, and that does seem to describe what happened.
Thanks to your explanation, I now understand that these two distinct messaging methods were coming from the same source, like a voicemail message behaving very differently than a text message. Their function, intention, and medium create inherent differences, and those differences would naturally lead to respective deviation between the "interfaces" -- even if the underlying message had been been nearly identical.
Even if that weren't the case, I've been taught repeatedly by the reactions of co-workers that it's often easier for someone to continue to relate to a familiar interface than a new interface, even if the newer interface is simpler, clearer, more expeditious, and more objectively intuitive than the older one.
Encountering confusion while acclimating to a new tool, even if the new tool is more useful or powerful, isn't terribly unexpected, and that does seem to describe what happened.
