Subliminal Talk
Issues with subscriptions - Printable Version

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Issues with subscriptions - Steve_ - 01-23-2024

Beginning around January 18, our sales platform (Shopify) experienced intermittent downtime. This has caused issues with some users while trying to stream subliminals as part of our monthly subscription plans. This has mostly impacted mobile users. We're continuing to monitor the situation and communicate with Shopify and our digital streaming service to remediate the problem.
In the meantime if you have been impacted, the best course of action is to clear your browser cookies and cache.
Please email us if you continue to experience issues after following the steps below.

For desktop devices: (Windows, Mac)

Google Chrome:
  1. Open Chrome.
  2. Click the three-dot menu icon at the top-right corner.
  3. Select "More tools" > "Clear browsing data."
  4. Choose the time range (to delete everything, select "All time").
  5. Check the boxes next to "Cookies and other site data" and "Cached images and files."
  6. Click "Clear data."
  7. Close out of all browser windows and reopen
Mozilla Firefox:
  1. Open Firefox.
  2. Click the menu icon (three horizontal lines) at the top-right corner.
  3. Select "Options" > "Privacy & Security."
  4. Scroll down to "Cookies and Site Data" and click "Clear Data."
  5. Check "Cookies and Site Data" and "Cached Web Content," then click "Clear."
  6. Close out of all browser windows and reopen
Microsoft Edge:
  1. Open Edge.
  2. Click the three-dot menu icon at the top-right corner.
  3. Select "Settings" > "Privacy, search, and services."
  4. Under "Clear browsing data," click "Choose what to clear."
  5. Select "Cookies and other site data" and "Cached images and files."
  6. Click "Clear now."
  7. Close out of all browser windows and reopen
Safari (macOS):
  1. Open Safari.
  2. Click "Safari" in the menu bar, then "Preferences."
  3. Go to the "Privacy" tab.
  4. Click "Manage Website Data" and then "Remove All."
  5. Close out of all browser windows and reopen
For Mobile Devices:

iOS (Safari):
  1. Open the "Settings" app.
  2. Scroll down and tap "Safari."
  3. Tap "Clear History and Website Data."
  4. Confirm by tapping "Clear History and Data."
  5. Quit and restart the browser
Android (Google Chrome):
  1. Open the Chrome app.
  2. Tap the three-dot menu icon.
  3. Tap "History" then "Clear browsing data."
  4. Choose a time range.
  5. Check "Cookies and site data" and "Cached images and files."
  6. Tap "Clear data."
  7. Quit and restart the browser


RE: Issues with subscriptions - Steve_ - 02-06-2024

This is still an ongoing issue for some mobile users, most notably iOS users. We're working with our streaming provider to get this taken care of and continue making progress. I expect to have an update later this week. Thanks for your patience!